XanderC
Administrator
Joined: 08 Dec 2011
Posts: 187
Location: Smethwick
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 Posted: 09/06/2015 14:45 Post subject: Tera - Support News |
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Tera - Support News
As of 6/1, we continue to experience a far higher volume of tickets than was anticipated. Our response times remain at approximately 8 days. We will also be continuing the amended chat support hours this week, with live chat available from 2:00 p.m to 6:00 p.m. PDT.
We have increased the size of our support team to better handle the amount of traffic we are seeing, but of course it will still take us some time to get caught up. We know these long delays and reduced chat support hours are frustrating and we truly appreciate everyone's patience and understanding. |
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